How do I take care of my jewelry?

Keep your jewelry away from moisture, perfumes, and harsh chemicals. Store it in an airtight pouch when not in use.

Does silver jewelry tarnish?

Yes, silver may tarnish over time. Use a silver polishing cloth or mild cleaning solution to restore its shine.

Can I shower or swim with my jewelry on?

We recommend removing your jewelry before showering, swimming, or exercising to maintain its shine and durability.

Is sterling silver hypoallergenic?

Sterling silver is generally hypoallergenic, but some people may be sensitive to the alloy metals like copper or nickel.

Can I wear Nocturnal abyss jewellery every day?

Yes, but avoid direct exposure to harsh chemicals like perfumes & lotions directly on the silver to maintain its shine.

Are your products made of real silver and gold?

Our silver jewelry is crafted from 925 sterling silver, and our gold pieces use high-quality solid gold or gold-plated materials.

Is Nocturnal Abyss committed to sustainability?

Absolutely. We believe in creating stunning jewelry with minimal environmental impact.

Do you use recycled metals?

Yes! We use recycled sterling silver and gold whenever possible to reduce waste and environmental harm.

Are your gemstones ethically sourced?

Yes, all our gemstones come from conflict-free and ethical sources, ensuring responsible mining and fair labor practices.

Do you use sustainable packaging?

Yes! Our packaging is made from recycled and biodegradable materials to minimize waste.

How does Nocturnal Abyss contribute to sustainability?

We actively reduce waste in production, support ethical suppliers, and work towards lowering our carbon footprint. We also give back to environmental causes.

How can I place an order?

Orders can be placed directly on our website by selecting your desired pieces and checking out securely.

Do you ship internationally?

We ship worldwide.

Shipping rates and delivery times vary depending on the destination.

How long does shipping take?

Standard shipping typically takes [X] days, while express shipping takes [X] days. Custom pieces may require additional time.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options.

Do you offer returns or exchanges?

Yes! We accept returns/exchanges within [X] days of delivery. Items must be unworn and in their original packaging.

What if my jewelry arrives damaged?

Please contact us within [X] days of receiving your order, and we will arrange for a replacement or refund.

How can I contact Nocturnal Abyss?

You can reach us via email at [your email address] or through our social media channels.

What are your customer service hours?

Our team is available [your working hours & time zone], and we aim to respond to inquiries within [X] hours.

Where can I find updates about my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can also check your order status in your account.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel, contact us within [X] hours of placing your order.

Do you offer repairs for damaged jewelry?

Yes! If your jewelry needs repair due to a manufacturing defect, we offer a warranty repair service. For accidental damage, we can assess and provide repair options.